Privacy Policy

1. Introduction

AllCognix AI Technologies Pvt Limited ("we," "our," or "us") operates Allcognix ("the Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information from and about users of our Service:

2.1 Personal Information

When you register for an account or use our Service, we may collect:

  • Name: Your first and last name
  • Email Address: Your email address for account communication and support
  • Company Information: Company name and related business information (if provided)
  • Phone Number: Contact phone number (if provided)
  • Business Address: Physical business address (if provided)

2.2 Payment Information

When you make a purchase, we collect payment information through our third-party payment processor, Stripe. This includes:

  • Credit card or debit card information (processed securely by Stripe, not stored by us)
  • Billing address
  • Payment history and transaction records

Note: We do not store your full credit card details on our servers. All payment processing is handled securely by Stripe.

2.3 Usage Data

We automatically collect information about how you use the Service, including:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on pages
  • Date and time of access
  • Referring website addresses
  • API usage statistics

2.4 AI-Generated Content

When you use our AI services, we collect:

  • Input Prompts: The prompts, queries, and data you provide to generate AI content
  • Generated Output: The AI-generated content, responses, and results produced by the Service
  • Usage patterns and preferences

This information is collected to provide and improve the Service, train our AI models, and ensure quality and security.

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, maintain, and improve the Service
  • To process your transactions and manage your account
  • To communicate with you about your account, support requests, and service updates
  • To train and improve our AI models and algorithms
  • To detect, prevent, and address technical issues and security threats
  • To comply with legal obligations and enforce our Terms of Service
  • To send you marketing communications (with your consent, where required)
  • To analyze usage patterns and improve user experience

4. Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

4.1 Payment Processing

Stripe: We share payment information with Stripe, our payment processor, to process transactions. Stripe's use of your personal information is governed by their Privacy Policy, available at https://stripe.com/privacy. Stripe may collect and process your payment data in accordance with their own privacy practices and applicable regulations.

4.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

  • Cloud hosting and infrastructure providers
  • Analytics and monitoring services
  • Customer support platforms
  • Email service providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Opt-Out: Opt out of marketing communications
  • Objection: Object to certain processing activities

To exercise these rights, please contact us at contact@allcognix.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your information receives an adequate level of protection.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.